Home Heater Parts Privacy Terms Contact


Terms

Customers that use this site to order will agree to the terms and conditions of use. If you do not agree with these terms and conditions you will not be able to use this site.

We reserve the right to update or modify the terms and conditions on this site at any time

Please ensure you re-read these terms and conditions on each visit to the site.

L S Taylors reserve the right to refuse any order without giving reason or to request further information so as to allow that order to be processed. You will receive an automatic email upon placing an order, this is only an acknowledgement that your order has been received.

Your order will be acknowledged by email on the understanding that delivery is subject to stock availability. When items are out of stock you will be notified via your e-mail address or by telephone as to when your order can be processed. If this is not within 21 days you can cancel your order and a full refund will be made.

 

Handling complaints

L S Taylors are committed to complete customer satisfaction.

In twenty seven years of trading we have had very few complaints however if you need assistance of any kind you can contact our customer services representative Rusty Taylor  by email to Rusty@LSTaylor.Com  .

Should you have a complaint about any aspect of our service, goods or delivery times please contact us by email or telephone.

We will respond to any complaint within 3 working days. In most cases we resolve the problem during your initial phone call.

All complaints will be dealt in a, fair, confidential and effective manor.

Your statuary rights are acknowledged by L S Taylors however, we can not except responsibility for failure to deliver your goods on time. We always do our best to deliver to you on time as agreed normally with in 2  working days and we can not accept any responsibility for any losses you may incur due to late or non delivery.


Unsolicited e-mail

We will NOT give your email address to any other company.

We will not send unsolicited email to consumers unless you have first given your consent.

 

Customer support and service:

You can contact us by email. Rusty@LSTaylor.Com


External Sites

Many third party sites have links to us and we do not have any control as to the content or management and as such, we accept no responsibility for their content whatsoever.

However, if you feel a site blatantly tricked or mislead you in any way please let us know so we can take appropriate action.

Many products on this site carry a manufacturers guarantee. This is supplied by the manufacturer and not by L S Taylors  

The terms and conditions do not affect your statutory rights as a customer.

Please check your goods when they are delivered as once you have signed for them we can not exchange damaged goods or replace missing parts delivery notes are sent with all orders.

Returning Goods


Faulty Goods

You have seven days from the date of receipt of your goods to inspect them for faults. If the goods are faulty you should contact us either by phone or email within the seven days quoting date of order and order number.


Non Delivery

If whole or part of your order is not delivered you must contact us within seven days of receipt either by phone or email quoting order date and order number and we will re-send the items immediately for next day delivery. If however we are unable to send the goods and you need to purchase the items locally we will refund the cost plus the difference (within in reason) if more expensive elsewhere


© Copyright 2004, all rights reserved world-wide.

Many of the images on this site do not belong to us do not copy or link directly to them. Contact us so we can seek permission where necessary on your behalf.